How Outsourced Customer Service Call Centers Helps Your Business
01
Inbound Sales
Agents take your callers through specified needs analysis and close deals, allowing you to expand your sales team easily. Inbound sales comprise one of our core elements of total outsourced customer service and our contact center outsourcing.
02
Market Research
Gather business intelligence on customers and their buying preferences. See what your customer service call center can become with powerful built-in market analytics!
03
Technical Support
This call center service uses highly-trained agents to provide product and service support to technology customers.
04
Call Back Services
Follow up with clients and leads with reminder calls, appointment setting and more.
05
Customer Service
Agents take orders, answer questions, make product/service recommendations and resolve problems in a professional manner.
06
Telesales and upsells
Increase average sales per transaction by recommending and upselling additional products or services.
07
Order Processing
Call agents ensure that your products and services are quickly and accurately processed
08
Customer Retention
Help lower customer acquisition costs through timely after-sales follow-up and targeted marketing messages.
09
24/7 Call center services and virtual call center services
Agents provide a cost-effective solution for businesses that engage in 24/7 phone commerce. Our virtual call center services give you industry-leading efficiency and reliability – for any industry!